Exploring the difference made by Support at home 9 users’ contexts and needs. 6. Develop signposting to ensure long-term impact: The Red Cross should ensure people are transitioned from our care appropriately through good signposting. 7. Grow our skills in order to advocate on behalf of our service users: The research suggests that we embed and enhance this vital component of our work by encouraging the development of advocacy skills through clear organisational guidance and training for staff and volunteers.