Exploring the difference made by Support at home 23 4 Evaluation findings: The difference made by Support at home 4.1 Who do we support? 11 4.1.1 Demographics Overall, the service user profile across four of the five sites evaluated does not differ significantly in terms of age and gender. Just over half (57%) are between the ages of 65 and 80, with the average age being 76 years. Thirty-five per cent are 80+ and 9% under 65. There are many more women (75%) than men (25%). However, in Wales, the service has a much younger population – 67% are under the age of 65 years, with a mean age of 62 years. As in the other sites, the majority (67%) of 12 service users are women. The ethnic profile differs markedly across sites. Only in London and Wales are ethnic minority populations seen among service users. This is most prevalent in London at 42% and largely made up of people of African Caribbean background, due to the characteristics of the local population in the surrounding London boroughs. 11 The demographic questions were asked in the POST interview hence, the data in this section is largely based on the 61 service users interviewed both at the beginning and end of their service intervention, unless stated otherwise. 12 It is worth noting that many commissioned contracts do specify age related criteria for the services to target.