Exploring the difference made by Support at home 59 appendix f Interview template – Referrers you & your role out? Please probe fully… What are it’s main strengths? Anything else? 1. Which organisation or department do you 14. Is there anything you would like to change work in? What is your role? about the service? Anything that doesn’t work 2. Could you briefly summarise what you do as well as it should? Anything that could be – what does your job involve? improved? 3. How did you learn about the Red Cross 15. Do you think the service prevents people from service? When was that? being admitted or readmitted into hospital? 4. And can I check, do you personally refer What makes you say that? Can you give me people to the Red Cross? How often? an example? 16. Check if not already mentioned – Do you work in hospital discharge? the red cross service & your If yes, go to 17 referrals If no, go to 18 17. Do you think the service enables patients to be 5. How would you describe the Red Cross discharged quicker who might have otherwise service, it’s aims and what it provides? had to stay in hospital longer? What makes Anything else? CHECK: if they feel clear what you say that? the BRC service offer is. 18. Do you have any ideas for the future 6. Can you tell me how you would assess development of the service? How we can build someone and decide to refer them to the Red on our strengths? Are there any specific gaps Cross. What characteristics or criteria would that the service could fill? you use? For example, regarding their needs 19. Is there anything else you would like to add? or current situation? Anything else? CHECK: Any further comments? if they are aware of any specific criteria that the Red Cross Service has and what they are. 7. What would you do otherwise, if the Red Cross service didn’t exist? Are there any other services to refer to? Or any other options? 8. I’d like you to think about the last person you referred to the Red Cross. Could you tell me a little bit about them, why you referred them and what you wanted the service to provide? 9. Are there people you would like to refer but don’t fit our service or our criteria for referrals? If yes, who are they/ why is that? 10. And can I just check, how do you refer people to the service? Does the referral process work ok for you? Are there any ways it could be improved? Value & impact 11. Thinking about the impact the service has on people’s lives. What difference do you think the Red Cross service makes to people? 12. How does the Red Cross service impact your work? What difference does it make for you to be able to refer people to the Red Cross? 13. In your view, what’s the best thing about the service? Is there anything unique about the Red Cross service that makes it stand