26 Exploring the difference made by Support at home FIGuRE 2 PHYSICAL & PRACTICAL CAPABILITIES – PERCENTAGE REPORTING A POOR SCORE BY SITE 79 84 Daily activities 81 71 70 18 Managing 14 finances 3 69 all sites 8 london yorkshire 17 Wales 15 northern ireland Control 7 & Scotland 33 27 0 10 20 30 40 50 60 70 80 90 100 15 There were differences across sites, seemingly around the home” (59%), then “looking after related to the type of service delivered. For themselves” (26%). example, where the service focused on a particular aspect of support – e.g. daily living activities – While 18% of the overall population rated there was a tendency for those service users to themselves as poor in managing their finances, report poor capacity in these aspects prior to the the variation across service sites is noteworthy. service. This is a good indicator that the service is It is understandable that a significantly higher need-responsive. proportion (69%) in the Wales tenancy support project (with a strong financial support In this section we examine the service users’ component) would rate their capacity as poor in reported physical and psychological states, and this area (Figure 2). the associated needs of service users prior to receiving Support at home. Seventeen per cent of all respondents said they had no control at all over their daily lives, again 4.2.1 Physical and practical capabilities highest in Wales at one in three (Figure 2). Physical health was mentioned as one of the main We looked at how able people felt they were to factors restricting people’s ability to feel in control carry out their daily activities and manage their of their daily lives. finances, and the amount of control people felt they currently had over their life. Overall, significant numbers of service users before receiving the service reported that: Overall, 79% of all participants rated themselves > Going out is stressful and causes anxiety. Fear as poor in carrying out daily living activities in at of falling and stumbling – outside as well least one of the three activities measured (Figure as inside the home – is very real (e.g. going 2). Within this dimension, people most commonly upstairs is not possible for some people). rated themselves as poor at “getting out and Having someone there is very important to about” (64%), followed by “doing daily tasks enable them to try and slowly regain their confidence. 15 Due to the low numbers of interviews achieved in Scotland and Northern Ireland we have not been able to include them when reporting variation > Transport issues are common in both urban figures across sites. However, we have combined them together to and rural settings. This relates to adjusting to include in the graphs.