This report captures the stories of just five of our recent service users. In 2011, we helped over 45,500 people across the UK regain their independence at home, working through 161 contracts with local authority and NHS commissioners across the UK. If you would like to find out more about our services, please phone us on 020 7877 7284 or visit our website redcross.org.uk Photos Cover: © Patrick Harrison/BRC. Page 2-3: © iStock. Page 4: © iStock. Page 6-7: © Patrick Harrison/BRC. Page 8-9: © Crispin Hughes/BRC. Page 10 © Shutterstock. 12 13