© British Red Cross 2015 Any part of this publication may be cited, translated into other languages or adapted to meet local needs without prior permission of the British Red Cross, provided that the source is clearly stated. ISBN 978-0-900228-21-6 The photographs used for some of the case studies in this publication (Janis, Laura, Margaret and Sameena) are of models and there is no intention to associate any of them with any of the conditions or circumstances referred to in this publication. Some names have been changed to protect anonymity. Photographs: Sameena © iStock Laura © iStock Margaret © iStock Janis and her husband © iStock Ron – provided by kind permission of his family Joanna – provided by kind permission of her family For all others; © Matthew Percival/British Red Cross ii