Copyright © 2016 Any part of this publication may be cited, translated into other languages or adapted to meet the local needs without prior permission of the British Red Cross, provided that the source is clearly stated. Photos: Front cover, pages 2, 6, 12, 28, 32: Lloyd Sturdy (BRC); pages 5, 10, 16, 22, 26, 35: Jonathan Banks; pages 14, 21, 36: Alex Rumford (BRC); page 18: 1000 Words/Shutterstock.com. Editing and layout: Green Ink (greenink.co.uk) ISBN 978-0-900228-28-5