Exploring the difference made by Support at home 55 48. How would you describe your ethnicity?  White:  White British  White Irish  Other White  Mixed:  White and Black Caribbean  White and Black African  White and Asian  Other Mixed  Asian or Asian British:  Indian  Pakistani  Bangladeshi  Other Asian  Black or Black British:  Black Caribbean  Black African  Other Black  Chinese  Other group (specify):  Prefer not to say 49. Do you own your own home or are you  Own renting?  Rent  Other (specify): If RENT: Are you renting from the council, a  Council / Local Authority housing association or a private landlord?  Housing Association  Private landlord  Other (specify): 50. Do you have any long term health conditions  Yes  No  DK that affect your day to day life? If YES: How does this affect you?  Mobility  Sight  Hearing  Speech  Reading/ writing  Other (specify): 51. And can I just check, do you consider yourself  Yes  No  DK as having a disability? 52. We may like to contact you again. Would you be happy for us to contact you again in the future  Yes  No  DK for a short conversation to see how you are? QualitatiVE promptS if person unable to complete questionnaire 1. How able are you to carry out daily activities (e.g’s Q1-3)? 2. Do you get any support from other people or services (see list at Q.14)? 3. How much contact do you have with other people? And who do you live with? 4. How do you currently feel – e.g. in control of daily life? Safe at home? Satisfied with life? 5. Can you tell me about the support you got from the Red Cross? What did they help you with? 6. Did the Red Cross help you to get support from any other services (such as any health services or local organisations)? 7. How did you feel you were treated and supported by Red Cross staff and volunteers? PROBES: Were they friendly and compassionate? Did they understand your needs? Did you feel they helped you cope better? Helped you to increase your independence? 8. How satisfied were you with the service, in terms of the number of visits you got, the time of day they came? Were you clear when the service was coming to an end? 9. Would you recommend the service to a friend?