54 Exploring the difference made by Support at home I’d now like you to think a little bit more about how you were treated and supported by Red Cross staff and volunteers. Did you feel that they... SHOWCARD 5… not a little a lot Depends/ DK/NA/ Refuse at all 37. Were friendly & compassionate 1 2 3 Comments 38. Treated you with dignity & 1 2 3 respect Comments 39. Listened to your needs 1 2 3 Comments 40. Supported you in the way you 1 2 3 wanted Comments 41. understood your situation 1 2 3 Comments 42. Helped you to cope better 1 2 3 Comments 43. Helped you to increase your 1 2 3 independence Comments 44. Check - have you ever had this service from the Red Cross Yes / No / DK before? 45. Finally, would you recommend the service to a friend? Yes / No / DK Why? I just have a few final demographic questions to ask you. This is so that we can build a better picture and profile of the people we support 46. Do you mind me asking how old you are? (write in) 47. Gender (interviewer to simply make a note)  Male  Female