Exploring the difference made by Support at home 5 Executive summary 7 1 policy context 11 2 research aims 15 3 Evaluation methodology 19 3.1 Design 19 3.2 Sample 19 4 Evaluation findings: the difference made by Support at home 23 4.1 Who do we support? 23 contents 4.2 What are their needs (before receiving Support at home)? 25 4.3 What difference do we make? 30 4.4 What service challenges do we face? 33 5 implications 35 5.1 Conclusions 35 5.2 Recommendations 36 appendices a references 43 b descriptions of services selected for the evaluation 45 c demographic profile of service users interviewed in the study 47 d pre- and post-service questionnaires 48 E interview template – red cross staff & volunteers 57 f interview template – referrers 59