6 Exploring the difference made by Support at home list of tables and figures table 1 Number of service user interviews by site location 20 table 2 Dimensions measur ed in the survey 25 figure 1 Diagnostic histories of British Red Cross service users – co-morbidities 24 observed in the two years prior to referral to Support at home figure 2 Physical & practical capabilities – percentage reporting a poor score by site 26 figure 3 Psychological capabilities – percentage reporting a poor score by site 27 figure 4 Social contact – percentage reporting ‘no’ contact at all or ‘a little’ contact 28 with family, friends or neighbours figure 5 Emotional support and leisure activities – percentage reporting a poor 29 score by site figure 6 The difference made by Support at home: Average service user scores 30 (from 1 to 5) reported before and after the service