Exploring the difference made by Support at home 7 Executive Summary “She took the time background to sit and talk to me Support at home provides time-limited care and support to people at a time of crisis who are and it made me feel finding it difficult to cope at home. In 2012, the research, evaluation and impact team undertook like I was a human an evaluation of the British Red Cross Support at home services. The main aim was to gain a being again.” better understanding of the difference made by red cross service user the service for our service users, and to grow our evidence base. Overall the research was designed to provide the organisation with a comprehensive overview of the impacts of Support at Home, from which it can make strategic for the next strategy and beyond.