We believe the involvement of non-clinical personnel in supporting patients and the system is crucial. How the British Red Cross helps get people home from hospital in 10 simple steps 1. The patient is signposted to our services by hospital staff. 2. We ensure the person has suitable clothes to wear to keep warm. 3. We check they have their medication and know how to and when to take it. 4. We transport a person home, either via assisted public transport or car/ambulance. 5. We ensure a person has their keys and can get into their home OK. 6. We check whether people can move around their homes OK, do they need a mobility aid like a wheelchair, walking frame or commode 7. We check whether the home is habitable, are there trip hazards or any other safety concerns. 8. We check that the power is working and the heating is on. 9. We ensure there are enough supplies, such as whether there is food in the fridge to eat. 10. Next steps – check in with people, connect them with local services, accompany them on shopping trips or appointments and help build confidence and recovery.