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Opening questions / understanding the context
· Recognition that they may be patients or carers themselves, and have a
range of health needs
· Explore range of experience of using urgent care services within the group.




Previous experience:
· When someone is poorly - How do they know whether or not they need to
go to A&E/MIU/WIC?
· Do they usually speak to anyone for advice before going to
A&E/MIU/WIC? Who? What advice did they seek? If not, why not?
· Do they usually visit anyone for advice or treatment before going to
A&E/MIU/WIC? Where? Why there? What happens? If not, why not?
· What tends to happen at A&E/MIU/WIC? Is that what they thought would
happen? How did they feel about advice they were given?





In the future:
· If they, or other people, were in the same situation, is there information or
advice that would be helpful to know before having to decide to go to
A&E/MIU/WIC?
· Are there any practical skills that they or someone in their situation, might
have found helpful to know before having to decide to go to
A&E/MIU/WIC?
· Are there other groups of people that they think the British Red Cross
could help in addition to / instead of, themselves?



   
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