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Opening questions/understanding the context
· Are they the patient or someone providing care support?
· Do they think of themselves as a generally healthy person?
· Are they someone who has had to use urgent care services a lot?




This health event:
· What was the health event that led them to use urgent care?
· How did they know something was wrong? What happened first?

· What made them feel that they needed to go to A&E/MIU/WIC?
· Did they speak to anyone for advice before going to A&E/MIU/WIC?
Who? What advice did they seek? If not, why not?
· Did they visit anyone for advice before going to A&E/MIU/WIC?
Where? Why there? What happened? If not, why not?
· What happened at A&E/MIU/WIC? Was that what they thought would
happen? What did they want from their visit?
· How did they feel about the advice they were given?
· Looking back at that visit, has the experience changed the way they
feel about their heath or about urgent care services?




In the future:

· If they were in the same situation, is there information or advice that
would be helpful to know before having to decide to go to A&E/MIU/WIC?
· Are there any practical skills that they might have found helpful to
know before having to decide to go to A&E/MIU/WIC?



   
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