Exploring the difference made by Support at home 53 31b. any local organisations or groups Yes / No / DK / Not needed 31c. any other services providing practical support Yes / No / DK / Not needed at home If YES: Where/ which service(s)? How did that happen? If NO: Would you have liked this? Yes / No / Not needed / DK Comments I’d like to ask you how satisfied you were with certain things about the service. Please be honest in your responses as we’d like to understand how we can improve things. Your answers are confidential. using the same scale as before... SHOWCARD 4... First of all how satisfied were you with... completely completely depends/ dissatisfied neutral dissatisfied dK/ na/ refuse 32. The time of day you were visited 1 2 3 4 5 Comments 33. The number of visits you had each week 1 2 3 4 5 Comments Thinking about the overall length of the service from the first visit to the last. How satisfied were you with 34. How long the service lasted for 1 2 3 4 5 Comments 35. Can I just check, has the service ended? Yes / No / DK Comments If YES: How were you informed? If NO/ DK: Are you aware when the service will be ending? 36. Did you have any choice over the type of support you got from the Red Cross? Would you None at all / A little / A lot / Other say...READ OUT..