Appendix C Wheelchair user interview (case studies) Explain purpose of conversation to the participant and that they will have a chance to look at a write-up of their case and comment on it/correct any inaccuracies. 1. Please tell us how you found out about the British Red Cross short-term wheelchair loan service? Especially seek to understand their health/care pathway or main entity involved in referral, e.g. hospital, community nurse, OT, physio, GP, professional carer, etc. 2. What were the main reasons why you needed the short-term wheelchair loan? Prompts if needed > Medical need (e.g. returned from hospital after an operation and needed short-term loan – or chronic/ longer-term condition where they may have applied for long-term loan) > Expecting long-term loan from NHS but waiting for it come through > Wanted to take part in particular social event (holiday, party, wedding). Explore: > A bit of background about their physical health and wellbeing. 3. How long did/do you need the wheelchair loan for? 4. What benefits have you or your family experienced from taking up a British Red Cross short-term wheelchair loan? Explore: > Impact on health and wellbeing > Mobility, access, isolation issues > If there is any reduced need for health or social care services involvement > Impact on family/social relationships (including allowing carer to return to work or increase working hours). 5. What did it mean for you and your family to be able to get this wheelchair loan? NB If they have a carer or care package, has there been an impact on care delivery, relationship with carer, or their tasks? Explore: > Personal circumstances – what support they have at home and from family/friends/carer > If they have dependents who may be affected by their mobility > How they are managing with mobility now, if appropriate > If they might have had to pay for extra care or child care support. 38